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EUNORAU E-Bike Returns & Warranty Policy

EUNORAU RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get the full refund, minus possible merchant processing fees of around 3 to 5 percent. Customer must pay the return shipping cost.  We cannot cancel the order if the product is already shipped out. If the delivery is rejected and returned by the shipping carrier, you will be refunded after deducting the shipping cost.

Returns (if applicable)

We accept returns on products. Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. Merchandise is not eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouses located in the U.S. EUNORAU will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, a refund will be refused. If the returned products are in original condition according to Clause, a refund will be provided.


Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

EUNORAU WARRANTY POLICY

LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

  • All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

  • The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

  • As for the warranty transfer, the ebike transfer can only enjoy the warranty when the following two conditions are met at the same time:

  • The one-year package hasn't expired since the initial owner has received it.

  • You have the initial owner's name & the initial order number.

COVERED PRODUCTS

  • EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

Frame

  • EUNORAU ebike frames are covered by a replacement warranty for one year.

  • This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.

  • EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.

  • Frame issues that are excluded from this warranty include but are not limited to:

  1. Corrosion

  2. Paint fade, scratches, impact marks

  3. Impact damage

  4. Non-reversible modification (drilling/welding)

  5. Chain guard mount to the frame if applicable

Batteries

  • EUNORAU batteries are covered by a one-year prorated warranty.

  • During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

  • After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

  • No cash reimbursement will be made.

  • Batteries can be assessed and found defective directly by EUNORAU only.

This Limited Warranty does not cover:

  • Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:

  1. Brake Pads

  2. Rotors

  3. spokes

  4. Tires/Tubes

  5. Chains

  6. Chain Rings

  7. Cassettes

  8. Crankset

  • Parts compromised due to corrosion due to the elements (moisture, heat, etc).

  • Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

  • frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

  • Labor charges for part replacement or changeover.

  • Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

  • Scratches, dents, and cosmetic damage not caused by EUNORAU.

  • The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

  • Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.

  • Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

  • Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

  • In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

  • Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

  • Where any of the seals on the battery are broken or show evidence of tampering;

  • Where the Battery has been used in equipment other than the Bike for which it is specified;

  • Parts & Components

  • Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

CLAIMS PROCESS

  1. Warranty Claims

All claims to this warranty must be made through EUNORAU and submitted to info@eunorau-ebike.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact EUNORAU at info@eunorau-ebike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.

EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide evidence via email.

  1. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@eunorau-ebike.com and provide photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: EUNORAU will not accept Shipping Damage Claims later than 7 days from receipt of products.

REPAIR SERVICE

For offline bicycle store repair services, EUNORAU will only provide free replacement parts. EUNORAU does not reimburse any labor costs produced in the repair service.

 

The above Warranty information is from EUNORAU E-Bike at the time of writing. However, please refer to https://eunorau-ebike.com/pages/eunorau-warranty and https://eunorau-ebike.com/pages/return-policy to ensure you are reviewing the latest version of the policies, in case there have been any recent changes.

All warranties are with the bike company/manufacturer, in this case, with EUNORAU E-Bike, and not with Electric Bike Zone.

Please contact Electric Bike Zone to assist you with filing a Return.  The manufacturer can be contacted directly for a Warranty Claim.  Please register your electric bike with the manufacturer upon receipt of your e-bike.