EUNORAU E-Bike Returns & Warranty Policy
Customers have the right to apply for return within 7 days after the receipt. To be eligible for a return, customers must receive the product in 100% new, Re-sellable condition. Merchandise is not eligible for a refund if it has been ASSEMBLED, RIDDEN, worn, used, abused, damaged in any way. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging. Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to EUNORAU’s warehouse located in the U.S. EUNORAU will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause, a refund will be refused. If the returned products are in original condition according to Clause, we will agree to refund the paid amount.
EUNORAU E-Bike parts have a warranty of one year. This covers mechanical and electrical parts: including frame, display, PAS, motor, controller, battery and charger. The warranty is subject to proper care for and reasonable use of the bikes. Lights, brake pads, inner tubes, tires, chain, cables, seat etc. are regarded as consumables. When replacements are required these can be purchased from your local bicycle shop.
The above Warranty information is from EUNORAU E-Bike at the time of writing. However, please refer to https://eunorau-ebike.com/pages/return-policy to ensure you are reviewing the latest version of the policy, in case there have been any recent changes.
All warranties are with the bike company/manufacturer, in this case, with EUNORAU E-Bike, and not with Electric Bike Zone.
Please contact Electric Bike Zone to assist you with filing a Return. The manufacturer can be contacted directly for a Warranty Claim. Please register your electric bike with the manufacturer upon receipt of your e-bike.