Green Bike Electric Motion Returns & Warranty Policy
You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email Green Bike Electric Motion at: office@GreenBikeElectric.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion will not issue a credit until it is in possession of the returned item.
Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.
Refunds will be issued within 2-3 weeks of Green Bike Electric Motion's receipt of the returned item. Most refunds are fully refunded within 5 days after Green Bike Electric Motion receives and process the client’s return.
If the order arrives damaged, you have a 48 hours period to send us pictures and contact us for returns. Once that time period is over, we cannot be held responsible.
Green Bike – Electric Motion LLC warrants that all new Green Bike – Electric Motion LLC electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.
This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.
If a defective part is found during the warranty period and the customer notifies Green Bike Electric Motion immediately, Green Bike Electric Motion will repair or replace the part based on their sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.
It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.
As mentioned above this warranty does not apply to the tires, spokes, brakes, rims, and other mechanical components of the bicycle.
The above Warranty information is from Green Bike Electric Motion at the time of writing. However, please refer to https://www.greenbikeelectric.com/service/ to ensure you are reviewing the latest version of the policy, in case there have been any recent changes.
All warranties are with the bike company/manufacturer, in this case, with Green Bike Electric Motion, and not with Electric Bike Zone.
Please contact Electric Bike Zone to assist you with filing a Return. The manufacturer can be contacted directly for a Warranty Claim. Please register your electric bike with the manufacturer upon receipt of your e-bike.