QuietKat Returns & Warranty Policy
Electric Bike Zone will accept the return or cancellation of an order under the following conditions, based on QuietKat's policies:
Items that are purchased and cancelled before shipping may be subject to a 15% processing and restocking fee.
Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. The original shipping charges are non-refundable.
QuietKat will not accept the returns of products after 30 days.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund.
Every QuietKat electric bike and electric trike include a one-year, 1,000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly. QuietKat frames come with a lifetime warranty.
This warranty applies only to the original registered owner of the QuietKat and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.
The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part. This includes any parts deemed to have been damaged in shipping. We will not replace any part deemed to be damaged by the user.
In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix. The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.
All claims to this warranty must be made through QuietKat, Inc., and can be submitted to firstname.lastname@example.org. Proof of the original purchase may be required with any warranty request. Before making a claim, please contact our service department as there may be a simple fix for the problem. Valid warranty claims will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found and date the images when possible. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399.
The above Warranty information is from QuietKat at the time of writing. However, please refer to https://quietkat.com/pages/return-policies to ensure you are reviewing the latest version of the policy, in case there have been any recent changes.
All warranties are with the bike company/manufacturer, in this case, with QuietKat, and not with Electric Bike Zone.
Please contact Electric Bike Zone to assist you with filing a Return. QuietKat can be contacted directly for a Warranty Claim. Please register your electric bike with QuietKat upon receipt of your e-bike.