REVI BIKES Returns & Warranty Policy

RETURN POLICY

The REVI BIKES (formerly CIVI BIKES) Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange.

Please contact Electric Bike Zone to assist you with filing a Return.

Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be a refund for shipping fees. However, the customer will bear the ship back expenses if the return is unrelated to quality, damages, or wrong item, but merely for a personal and/or discretional last-minute decision from the buyer.

If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pick up date.  The shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, including all original packaging, accessories, and documentation.  Any missing components may be deducted from the total refund.  Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
A refund will be issued in an average time frame of 2 -3 weeks after the returned unit is received, inspected, and processed.

Shipping
To return your product, it should be shipped to: 4055, East Guasti Rd., Ste 111, Ontario, California US 91761

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. REVI BIKES does not guarantee that they will receive your returned item.

 

The above Warranty information is from REVI BIKES at the time of writing. However, please refer to https://www.revibikes.com/pages/refund-policy to ensure you are reviewing the latest version of the policy, in case there have been any recent changes.

 

WARRANTY POLICY

From July 1st, 2023, individuals who purchase a Revi Bikes e-bike will be entitled to a 2-year standard warranty!  (Previous purchases are guaranteed for one year.)

REVI BIKES has hand-picked industry leading components that are extremely reliable. If you have any problems, the REVI BIKES warranty policy is as follows:

All components, including store-bought accessories, have a warranty of 2 Years

All wearing parts are exceptions - tires, tubes, and brake pads, among others.

All parts damaged due to personal misuse (crashes, custom builds, etc.) are exceptions.

Warranty is valid in the Continental United States only.
 

Initiating A Warranty Claim

To initiate a warranty claim, or for any questions regarding the warranty or to arrange a warranty repair please contact Revi Bikes at info@civibikes.com or call Revi Bikes at 1-909-215-0665.

 

The above Warranty information is from Revi Bikes at the time of writing. However, please refer to https://www.revibikes.com/pages/warranty to ensure you are reviewing the latest version of the policy, in case there have been any recent changes.

All warranties are with the bike company/manufacturer, in this case, with Revi Bikes, and not with Electric Bike Zone.

 

Please contact Electric Bike Zone to assist you with filing a Return.  The manufacturer can be contacted directly for a Warranty Claim.  Please register your electric bike with the manufacturer upon receipt of your e-bike.