Menu
Cart 0

AmericanElectric VELLER - 350W Step-Through Electric Bike

    • $1,14900
    • $1,60000 Save $451

    Ask a Question
    Safe Checkout

    Estimated Delivery: Between Jul 29 and Aug 09 unless otherwise noted

    Free Shipping on All Orders Over $100
    (Continental USA)

    AmericanElectric VELLER - 350W Step-Through Electric Bike

    AmericanElectric Authorized Dealer logo

    The AmericanElectric VELLER is everything you need in an affordable cruiser electric bike. It features an easy step-thru design, a cruiser seat with dual springs for riding comfort, and it's powered by a lithium-ion battery and a reliable 350W rear hub motor that will take you up to 35-40 miles at 20 MPH.  And the warranty offered by AmericanElectric is the best we've seen in the e-bike industry!

    The VELLER comes with the following Included Accessories at no extra cost:

    • Removable Front Basket
    • Rear Rack
    • Tool Kit
    • Bell
    • Rear Reflector

    The VELLER 36 Volt Electric Cruiser Bicycle e-bike by AmericanElectric is a Lithium-Ion Battery powered Electric Bicycle cranking out 350 Watts from the powerful rear hub motor. This 100% hand welded lightweight aluminum frame bicycle has a 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps and 26" x 1.175" high-performance tires, aluminum rustproof coated rims with quick release axle on the front and a waterproof quick disconnect on the rear wheel, for a quick and easy tire change.

    7/8/21:  PRE-ORDER now to save $150.  After the pre-order period, the price will increase to $1,300.  The VELLER will have a guaranteed delivery date in November or sooner for new pre-orders (if ordered before they sell out).

    The VELLER 2021 Cruiser has a LED Panel for the Power Assist System (PAS) located on the handlebars.  The PAS offers 4-speed options - Zero (pedal power only), Low, Medium, and High. Front & rear disk brakes are standard on the 36 Volt Cruiser along with a comfy cruiser seat with dual springs to soften your ride!

    Tired of pedaling? No problem. VELLER now introduces a full twist throttle experience that can propel you up to 20 mph without the need to use your pedal assist.

    This electric cruiser bicycle will travel 20 miles per hour for up to 35 - 40 miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The Lithium-Ion battery pack is extremely lightweight, compact and mounts to the frame below the seat, and is hardly noticeable, it also locks to your bike to prevent theft.

    This awesome electric cruiser bicycle comes standard with a removable basket, Bell, rear reflector, & tool kit at no extra cost. It is also backed up by the #1 Rated warranty in the entire nation and the excellent service of AmericanElectric a company with over a decade of experience.

    The VELLER is available in Black and Ivory.  The Ivory color appears like a light Yellow in the photos, but it's actually more of an Ivory color, with a slight yellow color when in the sunlight.

     

    The Max Weight on the VELLER is 350 pounds and the Recommended Rider Height is 5'0" to 6'4".

    AmericanElectric-Veller-Electric-Bike-Dimensions

    AmericanElectric offers the following very strong warranty on the VELLER electric bike:

    • FRAME - Limited Lifetime Warranty
    • MOTOR - 10-Year Limited Warranty
    • DRIVETRAIN - 2-Year Limited Warranty
    • BATTERY - 3-Year prorated battery:
      • 0 – 12 months free repair or replacement
      • 13 – 24 Months 50% off replacement
      • 25 – 36 months 25% off replacement

     

    AmericanElectric VELLER electric bike Video:

    AmericanElectric VELLER Specifications

    Power:

    Electric

    Watts:

    350 Watts – High Rated

    Motor Type:

    Rear Hub Brushless Motor - Motor is in the center of the rear wheel

    Gears & Speed's:

    7 Speed Shimano Tourney® Gears & Shifter

    Amps:

    10 AMP Circuit (7 Battery Cells at 10 AMP's each)

    Volts:

    36 Volts (Each Battery Is 3.6 Volts)

    Batteries:

    7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack

    Battery Type:

    High-Performance Durable Lithium-Ion Battery Cells

    Tire Size:

    26" x 1.75" Performance Tires on Aluminum Rust-Proof Wheels

    Charger:

    Portable Smart Charger Included - US Standard DC Smart Charger - Overload protection (With UL CE CPSC Certification)

    Charging current: 2.0A

    Speed:

    20 MPH

    Distance/Range:

    35 - 40  miles per charge - can still pedal it if the battery dies

     Throttle Type:

     Full Throttle Experience with variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only

    PAS System:

     LED Panel with 4 Speed Options - Zero (pedal only) Low/Med/High

    Save 70% Energy During Cycling

    Frame Type/Size:

    100% Aluminum - Very Light Weight / 18" - Step-Through

    Forks:

    Aria Zoom Aluminum Fork (Light Weight)

    Front Wheel:

    Quick Release Front Axle For Easy Tire Change & Transporting

    Handlebars:

    Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)

    Seat:

    Comfort Cruiser Seat With Suspension

    Seat Post:

    Extra Length Lightweight Aluminum

    Fenders:

    Full Coverage Fenders / Mud Guards (matching the bike)

    Braking System:

    Front and Rear Disk Brakes

    Drive System:

    Rear Hub Motor (Motor is in the rear rim) + Pedal Power

    Head Light:

    Extra Bright LED Light Included with a protective coating

    Measurements:

     Seat Height 33 - 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches

    Carton Size:

    (L x W x H): 61" L x 11" W x 29" H

    Shipping Weight:

    57 Lbs

    Bicycle Weight: 

    47 Lbs (Including the lightweight battery pack)

    Maximum Rider Weight:

    350 Lbs

    Battery Indicator:

    Yes. Electric Power Display ( Full, Half, and Empty) there are 2, one is the LCD display and one in the battery.

    Battery Charging Time:

    3-4 hours

    Charging current:

    2.0A

    Cargo Rack:

    Included can hold up 55lbs or 25Kgs

    Basket:

    Removable Lightweight Basket - Hangs on the front Handlebar

    Pedals:

    Aluminum Pedals

    Chain:

    Rust-Proof

    Fit:

    UNISEX

    Year:

    2021

    Assembly

    Designed and Assembled in the USA

    RECOMMENDED RIDER HEIGHT

    5'0" to 6'4"

     

    • FRAME - Limited Lifetime Warranty
    • MOTOR - 10-Year Limited Warranty
    • DRIVETRAIN - 2-Year Limited Warranty
    • BATTERY - 3-Year prorated battery:
      • 0 – 12 months free repair or replacement
      • 13 – 24 Months 50% off replacement
      • 25 – 36 months 25% off replacement

     

    AmericanElectric VELLER Electric Bike Manual

    FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

    NO SALES TAX except for orders from Ohio.

     

    ORDER CONFIRMATION

    • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
    • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
    • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
    • If your item(s) is on back-order or unavailable, we will contact you to see if you wish to keep or cancel your order.  (Payment must be made up front for all back-orders / pre-orders.)

     

    ORDER SHIPMENT

    Fedex UPS USPS

    • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
    • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
    • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
    • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
    • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

     

    DAMAGES & RETURNS

    See our Damages & Returns page.

       

      CANCELLATIONS & REFUNDS:

      If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

      • Order Cancellations:  All order cancellations, including back-orders and pre-orders, will incur up to a 15% cancellation fee, based on the total amount of the order.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
      • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
      Refunds will be issued to the original credit card or account that you used when placing your order.

         For Returns, see our Damages & Returns page.

         

        BACKORDERS:

        • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
          1. Get an immediate refund.
          2. Keep your order and wait for it to come back into stock.
          3. Pick a similar model that is in stock.
        • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

         

        Contact Us

         

        Our goal is to make sure you are 100% satisfied with your order.

        If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


        RETURN POLICY

        Our return policy matches the return policy of the manufacturer of each of our products.

        Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

        Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

        If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

        The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

        As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

        *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

         

        BRAND NEW CONDITION POLICY

        All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

         

        SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

        Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

        • Please inspect the packaging of your item(s) when they arrive.  
        • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
        • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

        If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

        • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
        • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

         

        DEFECTIVE BATTERY POLICY

        Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

        To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

         

        CANCELLATIONS, REFUNDS, & BACKORDERS

        See our Orders & Shipping Info page.

         

         

        If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us

        AmericanElectric VELLER - 350W Step-Through Electric Bike

        AmericanElectric Authorized Dealer logo

        The AmericanElectric VELLER is everything you need in an affordable cruiser electric bike. It features an easy step-thru design, a cruiser seat with dual springs for riding comfort, and it's powered by a lithium-ion battery and a reliable 350W rear hub motor that will take you up to 35-40 miles at 20 MPH.  And the warranty offered by AmericanElectric is the best we've seen in the e-bike industry!

        The VELLER comes with the following Included Accessories at no extra cost:

        • Removable Front Basket
        • Rear Rack
        • Tool Kit
        • Bell
        • Rear Reflector

        The VELLER 36 Volt Electric Cruiser Bicycle e-bike by AmericanElectric is a Lithium-Ion Battery powered Electric Bicycle cranking out 350 Watts from the powerful rear hub motor. This 100% hand welded lightweight aluminum frame bicycle has a 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps and 26" x 1.175" high-performance tires, aluminum rustproof coated rims with quick release axle on the front and a waterproof quick disconnect on the rear wheel, for a quick and easy tire change.

        7/8/21:  PRE-ORDER now to save $150.  After the pre-order period, the price will increase to $1,300.  The VELLER will have a guaranteed delivery date in November or sooner for new pre-orders (if ordered before they sell out).

        The VELLER 2021 Cruiser has a LED Panel for the Power Assist System (PAS) located on the handlebars.  The PAS offers 4-speed options - Zero (pedal power only), Low, Medium, and High. Front & rear disk brakes are standard on the 36 Volt Cruiser along with a comfy cruiser seat with dual springs to soften your ride!

        Tired of pedaling? No problem. VELLER now introduces a full twist throttle experience that can propel you up to 20 mph without the need to use your pedal assist.

        This electric cruiser bicycle will travel 20 miles per hour for up to 35 - 40 miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The Lithium-Ion battery pack is extremely lightweight, compact and mounts to the frame below the seat, and is hardly noticeable, it also locks to your bike to prevent theft.

        This awesome electric cruiser bicycle comes standard with a removable basket, Bell, rear reflector, & tool kit at no extra cost. It is also backed up by the #1 Rated warranty in the entire nation and the excellent service of AmericanElectric a company with over a decade of experience.

        The VELLER is available in Black and Ivory.  The Ivory color appears like a light Yellow in the photos, but it's actually more of an Ivory color, with a slight yellow color when in the sunlight.

         

        The Max Weight on the VELLER is 350 pounds and the Recommended Rider Height is 5'0" to 6'4".

        AmericanElectric-Veller-Electric-Bike-Dimensions

        AmericanElectric offers the following very strong warranty on the VELLER electric bike:

        • FRAME - Limited Lifetime Warranty
        • MOTOR - 10-Year Limited Warranty
        • DRIVETRAIN - 2-Year Limited Warranty
        • BATTERY - 3-Year prorated battery:
          • 0 – 12 months free repair or replacement
          • 13 – 24 Months 50% off replacement
          • 25 – 36 months 25% off replacement

         

        AmericanElectric VELLER electric bike Video:

        AmericanElectric VELLER Specifications

        Power:

        Electric

        Watts:

        350 Watts – High Rated

        Motor Type:

        Rear Hub Brushless Motor - Motor is in the center of the rear wheel

        Gears & Speed's:

        7 Speed Shimano Tourney® Gears & Shifter

        Amps:

        10 AMP Circuit (7 Battery Cells at 10 AMP's each)

        Volts:

        36 Volts (Each Battery Is 3.6 Volts)

        Batteries:

        7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack

        Battery Type:

        High-Performance Durable Lithium-Ion Battery Cells

        Tire Size:

        26" x 1.75" Performance Tires on Aluminum Rust-Proof Wheels

        Charger:

        Portable Smart Charger Included - US Standard DC Smart Charger - Overload protection (With UL CE CPSC Certification)

        Charging current: 2.0A

        Speed:

        20 MPH

        Distance/Range:

        35 - 40  miles per charge - can still pedal it if the battery dies

         Throttle Type:

         Full Throttle Experience with variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only

        PAS System:

         LED Panel with 4 Speed Options - Zero (pedal only) Low/Med/High

        Save 70% Energy During Cycling

        Frame Type/Size:

        100% Aluminum - Very Light Weight / 18" - Step-Through

        Forks:

        Aria Zoom Aluminum Fork (Light Weight)

        Front Wheel:

        Quick Release Front Axle For Easy Tire Change & Transporting

        Handlebars:

        Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)

        Seat:

        Comfort Cruiser Seat With Suspension

        Seat Post:

        Extra Length Lightweight Aluminum

        Fenders:

        Full Coverage Fenders / Mud Guards (matching the bike)

        Braking System:

        Front and Rear Disk Brakes

        Drive System:

        Rear Hub Motor (Motor is in the rear rim) + Pedal Power

        Head Light:

        Extra Bright LED Light Included with a protective coating

        Measurements:

         Seat Height 33 - 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches

        Carton Size:

        (L x W x H): 61" L x 11" W x 29" H

        Shipping Weight:

        57 Lbs

        Bicycle Weight: 

        47 Lbs (Including the lightweight battery pack)

        Maximum Rider Weight:

        350 Lbs

        Battery Indicator:

        Yes. Electric Power Display ( Full, Half, and Empty) there are 2, one is the LCD display and one in the battery.

        Battery Charging Time:

        3-4 hours

        Charging current:

        2.0A

        Cargo Rack:

        Included can hold up 55lbs or 25Kgs

        Basket:

        Removable Lightweight Basket - Hangs on the front Handlebar

        Pedals:

        Aluminum Pedals

        Chain:

        Rust-Proof

        Fit:

        UNISEX

        Year:

        2021

        Assembly

        Designed and Assembled in the USA

        RECOMMENDED RIDER HEIGHT

        5'0" to 6'4"

         

        • FRAME - Limited Lifetime Warranty
        • MOTOR - 10-Year Limited Warranty
        • DRIVETRAIN - 2-Year Limited Warranty
        • BATTERY - 3-Year prorated battery:
          • 0 – 12 months free repair or replacement
          • 13 – 24 Months 50% off replacement
          • 25 – 36 months 25% off replacement

         

        AmericanElectric VELLER Electric Bike Manual

        FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

        NO SALES TAX except for orders from Ohio.

         

        ORDER CONFIRMATION

        • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
        • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
        • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
        • If your item(s) is on back-order or unavailable, we will contact you to see if you wish to keep or cancel your order.  (Payment must be made up front for all back-orders / pre-orders.)

         

        ORDER SHIPMENT

        Fedex UPS USPS

        • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
        • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
        • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
        • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
        • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

         

        DAMAGES & RETURNS

        See our Damages & Returns page.

           

          CANCELLATIONS & REFUNDS:

          If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

          • Order Cancellations:  All order cancellations, including back-orders and pre-orders, will incur up to a 15% cancellation fee, based on the total amount of the order.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
          • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
          Refunds will be issued to the original credit card or account that you used when placing your order.

             For Returns, see our Damages & Returns page.

             

            BACKORDERS:

            • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
              1. Get an immediate refund.
              2. Keep your order and wait for it to come back into stock.
              3. Pick a similar model that is in stock.
            • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
            • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

             

            Contact Us

             

            Our goal is to make sure you are 100% satisfied with your order.

            If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


            RETURN POLICY

            Our return policy matches the return policy of the manufacturer of each of our products.

            Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

            Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

            If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

            The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

            As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

            *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

             

            BRAND NEW CONDITION POLICY

            All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

             

            SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

            Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

            • Please inspect the packaging of your item(s) when they arrive.  
            • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
            • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

            If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

            • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
            • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

             

            DEFECTIVE BATTERY POLICY

            Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

            To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

             

            CANCELLATIONS, REFUNDS, & BACKORDERS

            See our Orders & Shipping Info page.

             

             

            If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us


            AmericanElectric VELLER - 350W Step-Through Electric Bike Reviews

            AmericanElectric VELLER - 350W Step-Through Electric Bike Reviews

            QUESTIONS & ANSWERS about the AmericanElectric VELLER - 350W Step-Through Electric Bike

            Have a Question?

            Be the first to ask a question about this.

            Ask a Question