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BAM Power Bikes - BAM Urban - 750W Electric Bike

    • $1,59900
    • $1,99900 Save $400

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    Estimated Delivery: Between May 23 and May 30 unless otherwise noted

    Free Shipping on All Orders Over $100
    (Continental USA)

    BAM Power Bikes - BAM Urban

    Getting around town has never been easier, or more fun, than with the BAM Urban electric bike. It’s perfect for ditching the car and getting a healthy commute to work without working up a sweat, trips to the store or just grabbing a coffee with friends. The velo plush seat and relaxed riding position make for a super comfortable ride and the included rear rack makes it easy to attach panniers or baskets for carrying your load without stressing your back.

    The BAM Urban electric bike drives your urban adventure with a 750 Watt Hybrid Direct Drive Hub Motor.  It provides an intelligent five level pedal assist that gives the seven speed gearing an extra boost - a great feature for those uphill climbs! The BAM Urban has a range of up to 45 miles, depending on how you ride, and you can rely on the high quality 48V 14AH Samsung Lithium Ion battery to get you where you’re going. A convenient back-lit LCD display keeps you informed on your speed, distance and battery life, and can even charge your phone!

    BAM-Power-Bikes-Urban-Electric-Bike-Dimensions-16inch

    BAM-Power-Bikes-Urban-Electric-Bike-Dimensions-19inch

    The BAM Urban isn’t just limited to the streets!  With its all purpose Kendra tires and adjustable front suspension fork providing 80 millimeters of travel, bike paths and trails are not a problem when the pavement ends. To bring this speedy machine to a halt, large front and rear mechanical disc brakes provide you with excellent stopping power whenever and wherever you need it.

    The BAM Urban comes fully equipped for city explorations and includes front and rear fenders, kickstand, and front and rear LED lights that make sure you can see and be seen when you're riding when it is dark.

    The BAM Urban comes in two sizes and is completely adjustable to fit every body. So no matter if you’re on your commute, a ride through the park, or off to your favorite cafe, the BAM Urban is the perfect two-wheeled companion to get you there in comfort and style.

    RECOMMENDED HEIGHT for 16" URBAN: 5'4" – 5'11"

    RECOMMENDED HEIGHT for 19" URBAN: 6' – 6'6"

     

    BAM Urban electric bike Videos:

     

    BAM Urban - BIKE SPECS

    FRAME SIZE (Inches): 19" or 16"

    TOTAL WEIGHT: 61 LBS

    MILES PER CHARGE: 25-45+ miles

    MAX TORQUE: 40NM

    MOTOR TYPE: Shengyi Hybrid Direct Drive Hub Motor

    MOTOR WATTAGE: 750 Watts

    BATTERY TYPE: Samsung Lithium Ion Battery

    BATTERY VOLTAGE: 48 Volts

    BATTERY AH: 14AH

    BATTERY WEIGHT: 7.28 LBS

    CONTROLLER: 48 Volt, 750 Watts

    DISPLAY TYPE: LCD Display

    TRIP ODOMETER: Yes

    ODOMETER: Yes

    SPEEDOMETER: Yes

    WATTMETER: Yes

    FRONT LIGHT TYPE: Integrated LED Headlight

    BACK LIGHT TYPE: Battery Operated LED Running Light

    PEDAL ASSIST TYPE: Sensor

    THROTTLE TYPE: Twist Throttle with On/Off Button

    WIRING TYPE: N/A

    USB CHARGING: Yes

    FRONT BRAKE TYPE: Disc Brake

    BACK BRAKE TYPE: Disc Brake

    CHARGING TIME: 5-6 Hours

     

    BAM Urban - BIKE FEATURES

    BRAKE CALIPERS: Tektro Aries Calipers

    BRAKE LEVERS: Tektro Brake Handles

    BRAKE PAD MATERIAL: Sintered Material

    BRAKE ROTORS: Tektro 8I Rotors

    CHAIN: KMC Z Chain

    CRANK SET: 46T, 170mm ProWheel Pioneer Forged Allow, Dual-Sided Aluminum Bashguard

    DERAILLEUR: Shimano Atlas Derailleur

    FENDERS: Yes (Front & Back)

    FORK: Front Suspension Fork

    FRAME TYPE: 6061 Aluminum

    FREEWHEEL: DNP 7-Speed Freewheel, 11-34T

    GEARING: 1 x 7 - Speed

    GRIPS: Velo Comfort Rubber Ergo Grips

    HANDLEBARS: Custom Forged Aluminum

    HEADSET: Semi-Integrated, 1-1/8" Straight Steerer Tube

    KICKSTAND: Heavy Duty Aluminum with Wide Plastic Foot

    PEDALS: Wellgo BV087 Pedals with Reflectors

    RACKS: Rear Integrated, 60 LBS Capacity / Front Optional

    WHEELS (RIMS): Weinmann Goliath, Allot, Double Wall, 36H

    SADDLE (SEAT): Velo Plush with Lifting Handle

    SEAT POST: Promax, 350mm x 27.2mm

    SEAT POST CLAMP: Quick Release

    SHIFTER: Shimano 7 Speed Thumb Shifter

    SPOKES: 12 Gauge, Stainless Steel

    STEM: Zoom, 60 Degree Angle Adjustment, 100mm Length, 88mm Height Adjustment

    TIRES: Kenda Tires

    FRONT SUSPENSION: Front Fork Suspension

    REAR SUSPENSION: N/A

    WHEEL REFLECTORS: Yes

    BELL: Yes

    INTEGRATED REAR RACK: Yes

    BRAKE HANDLE SENSORS: Yes (Left & Right)

    BAM Power Bikes Warranty:   5 Years on Frame and Structural Frame Components, 1 Year on Components (including the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, & handlebar components)

     

    BAM Urban - MEASUREMENTS

    ASSEMBLED TOTAL LENGTH: 72"

    ASSEMBLED TOTAL WIDTH: 26"

    ASSEMBLED TOTAL HEIGHT LOWEST: 44.5" or 44"

    ASSEMBLED TOTAL HEIGHT HIGHEST: 46.5" or 46"

    PACKAGE TOTAL LENGTH: 65"

    PACKAGE TOTAL WIDTH: 13"

    PACKAGE TOTAL HEIGHT: 35"

    WHEELBASE: 44" or 43"

    STAND OVER HEIGHT: 31" or 29"

    HANDLEBAR REACH: 14"

    MINIMUM SEAT HEIGHT: 34" or 31.5"

    MAXIMUM SEAT HEIGHT: 42" or 38.5"

    SEAT ADJUSTMENT RANGE: 8" or 7"

    MINIMUM HANDLEBAR HEIGHT: 44.5" or 44"

    MAXIMUM HANDLEBARD HEIGHT: 46.5" or 46"

    HANDLEBAR ADJUSTMENT RANGE: 2"

    SEAT TUBE: 19" or 16"

    SEAT POST DIAMETER: 27.2mm (1.07")

    CRANK SET DIAMETER: 170mm (6.69")

    DISK BRAKE ROTOR SIZE: 180mm (7.08")

    TIRED WIDTH: 2.3"

    TIRE DIAMETER: 26"

    WHEEL WIDTH: 1.5"

    WHEEL DIAMETER: 22"

     

    FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

    NO SALES TAX except for orders from Ohio.

     

    ORDER CONFIRMATION

    • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
    • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
    • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
    • If your item(s) is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

     

    ORDER SHIPMENT

    Fedex UPS USPS

    • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
    • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
    • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
    • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
    • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

     

    DAMAGES & RETURNS

    See our Damages & Returns page.

       

      CANCELLATIONS & REFUNDS:

      If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

      • Order Cancellations:  All order cancellations, including pre-orders, will incur a 15% cancellation fee, based on the total amount of the order.  Alternately, the order amount can be applied to a different item to avoid the fee.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
      • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
      Refunds will be issued to the original credit card or account that you used when placing your order.

         For Returns, see our Damages & Returns page.

         

        BACKORDERS:

        • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
          1. Get an immediate refund.
          2. Keep your order and wait for it to come back into stock.
          3. Pick a similar model that is in stock.
        • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

         

        Contact Us

         

        Our goal is to make sure you are 100% satisfied with your order.

        If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


        RETURN POLICY

        Our return policy matches the return policy of the manufacturer of each of our products.

        Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

        Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

        If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

        The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

        As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

        *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

         

        BRAND NEW CONDITION POLICY

        All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

         

        SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

        Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

        • Please inspect the packaging of your item(s) when they arrive.  
        • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
        • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

        If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

        • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
        • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

         

        DEFECTIVE BATTERY POLICY

        Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

        To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

         

        CANCELLATIONS, REFUNDS, & BACKORDERS

        See our Orders & Shipping Info page.

         

         

        If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us

        We want you to be confident when shopping for an electric bike from Electric Bike Zone, and we work hard to offer competitive prices, possibly even the lowest prices you'll find online.  In fact, we guarantee it.  If you purchase an electric bike from Electric Bike Zone and then find find a lower price within 30 days of your purchase date at another online store, please let us know, and we will refund your original payment for the difference.

        To request your partial refund, simply e-mail us a link to the same product on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.

        Our 100% Price Guarantee has some limitations:

        • You must purchase the item from our website before requesting your Price Match Guarantee.
        • Promotions such as rebates and "buy one, get one free" offers are not eligible.
        • The item must be in stock on the competitor's website.
        • The competitor must be an online store and may not have a retail location.
        • The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc.)
        • The competitor must be an Authorized Retailer of the product in question.
        • The Price Match Guarantee includes the item price and the shipping charges, but excludes sales tax.
        • Due to industry-wide end of year closeouts, this Price Match Policy IS NOT applicable during the holiday season from November 24 - January 3rd.

        If you want to check if we can price match a product before you place your order, please email us at support@electricbikezone.com or fill out the form below.

        BAM Power Bikes - BAM Urban

        Getting around town has never been easier, or more fun, than with the BAM Urban electric bike. It’s perfect for ditching the car and getting a healthy commute to work without working up a sweat, trips to the store or just grabbing a coffee with friends. The velo plush seat and relaxed riding position make for a super comfortable ride and the included rear rack makes it easy to attach panniers or baskets for carrying your load without stressing your back.

        The BAM Urban electric bike drives your urban adventure with a 750 Watt Hybrid Direct Drive Hub Motor.  It provides an intelligent five level pedal assist that gives the seven speed gearing an extra boost - a great feature for those uphill climbs! The BAM Urban has a range of up to 45 miles, depending on how you ride, and you can rely on the high quality 48V 14AH Samsung Lithium Ion battery to get you where you’re going. A convenient back-lit LCD display keeps you informed on your speed, distance and battery life, and can even charge your phone!

        BAM-Power-Bikes-Urban-Electric-Bike-Dimensions-16inch

        BAM-Power-Bikes-Urban-Electric-Bike-Dimensions-19inch

        The BAM Urban isn’t just limited to the streets!  With its all purpose Kendra tires and adjustable front suspension fork providing 80 millimeters of travel, bike paths and trails are not a problem when the pavement ends. To bring this speedy machine to a halt, large front and rear mechanical disc brakes provide you with excellent stopping power whenever and wherever you need it.

        The BAM Urban comes fully equipped for city explorations and includes front and rear fenders, kickstand, and front and rear LED lights that make sure you can see and be seen when you're riding when it is dark.

        The BAM Urban comes in two sizes and is completely adjustable to fit every body. So no matter if you’re on your commute, a ride through the park, or off to your favorite cafe, the BAM Urban is the perfect two-wheeled companion to get you there in comfort and style.

        RECOMMENDED HEIGHT for 16" URBAN: 5'4" – 5'11"

        RECOMMENDED HEIGHT for 19" URBAN: 6' – 6'6"

         

        BAM Urban electric bike Videos:

         

        BAM Urban - BIKE SPECS

        FRAME SIZE (Inches): 19" or 16"

        TOTAL WEIGHT: 61 LBS

        MILES PER CHARGE: 25-45+ miles

        MAX TORQUE: 40NM

        MOTOR TYPE: Shengyi Hybrid Direct Drive Hub Motor

        MOTOR WATTAGE: 750 Watts

        BATTERY TYPE: Samsung Lithium Ion Battery

        BATTERY VOLTAGE: 48 Volts

        BATTERY AH: 14AH

        BATTERY WEIGHT: 7.28 LBS

        CONTROLLER: 48 Volt, 750 Watts

        DISPLAY TYPE: LCD Display

        TRIP ODOMETER: Yes

        ODOMETER: Yes

        SPEEDOMETER: Yes

        WATTMETER: Yes

        FRONT LIGHT TYPE: Integrated LED Headlight

        BACK LIGHT TYPE: Battery Operated LED Running Light

        PEDAL ASSIST TYPE: Sensor

        THROTTLE TYPE: Twist Throttle with On/Off Button

        WIRING TYPE: N/A

        USB CHARGING: Yes

        FRONT BRAKE TYPE: Disc Brake

        BACK BRAKE TYPE: Disc Brake

        CHARGING TIME: 5-6 Hours

         

        BAM Urban - BIKE FEATURES

        BRAKE CALIPERS: Tektro Aries Calipers

        BRAKE LEVERS: Tektro Brake Handles

        BRAKE PAD MATERIAL: Sintered Material

        BRAKE ROTORS: Tektro 8I Rotors

        CHAIN: KMC Z Chain

        CRANK SET: 46T, 170mm ProWheel Pioneer Forged Allow, Dual-Sided Aluminum Bashguard

        DERAILLEUR: Shimano Atlas Derailleur

        FENDERS: Yes (Front & Back)

        FORK: Front Suspension Fork

        FRAME TYPE: 6061 Aluminum

        FREEWHEEL: DNP 7-Speed Freewheel, 11-34T

        GEARING: 1 x 7 - Speed

        GRIPS: Velo Comfort Rubber Ergo Grips

        HANDLEBARS: Custom Forged Aluminum

        HEADSET: Semi-Integrated, 1-1/8" Straight Steerer Tube

        KICKSTAND: Heavy Duty Aluminum with Wide Plastic Foot

        PEDALS: Wellgo BV087 Pedals with Reflectors

        RACKS: Rear Integrated, 60 LBS Capacity / Front Optional

        WHEELS (RIMS): Weinmann Goliath, Allot, Double Wall, 36H

        SADDLE (SEAT): Velo Plush with Lifting Handle

        SEAT POST: Promax, 350mm x 27.2mm

        SEAT POST CLAMP: Quick Release

        SHIFTER: Shimano 7 Speed Thumb Shifter

        SPOKES: 12 Gauge, Stainless Steel

        STEM: Zoom, 60 Degree Angle Adjustment, 100mm Length, 88mm Height Adjustment

        TIRES: Kenda Tires

        FRONT SUSPENSION: Front Fork Suspension

        REAR SUSPENSION: N/A

        WHEEL REFLECTORS: Yes

        BELL: Yes

        INTEGRATED REAR RACK: Yes

        BRAKE HANDLE SENSORS: Yes (Left & Right)

        BAM Power Bikes Warranty:   5 Years on Frame and Structural Frame Components, 1 Year on Components (including the battery, motor, throttle, controller, LCD display, wiring, derailleur, hardware, wheel hubs, rims, pedals, kickstand, & handlebar components)

         

        BAM Urban - MEASUREMENTS

        ASSEMBLED TOTAL LENGTH: 72"

        ASSEMBLED TOTAL WIDTH: 26"

        ASSEMBLED TOTAL HEIGHT LOWEST: 44.5" or 44"

        ASSEMBLED TOTAL HEIGHT HIGHEST: 46.5" or 46"

        PACKAGE TOTAL LENGTH: 65"

        PACKAGE TOTAL WIDTH: 13"

        PACKAGE TOTAL HEIGHT: 35"

        WHEELBASE: 44" or 43"

        STAND OVER HEIGHT: 31" or 29"

        HANDLEBAR REACH: 14"

        MINIMUM SEAT HEIGHT: 34" or 31.5"

        MAXIMUM SEAT HEIGHT: 42" or 38.5"

        SEAT ADJUSTMENT RANGE: 8" or 7"

        MINIMUM HANDLEBAR HEIGHT: 44.5" or 44"

        MAXIMUM HANDLEBARD HEIGHT: 46.5" or 46"

        HANDLEBAR ADJUSTMENT RANGE: 2"

        SEAT TUBE: 19" or 16"

        SEAT POST DIAMETER: 27.2mm (1.07")

        CRANK SET DIAMETER: 170mm (6.69")

        DISK BRAKE ROTOR SIZE: 180mm (7.08")

        TIRED WIDTH: 2.3"

        TIRE DIAMETER: 26"

        WHEEL WIDTH: 1.5"

        WHEEL DIAMETER: 22"

         

        FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

        NO SALES TAX except for orders from Ohio.

         

        ORDER CONFIRMATION

        • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
        • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
        • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
        • If your item(s) is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.

         

        ORDER SHIPMENT

        Fedex UPS USPS

        • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
        • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
        • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
        • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
        • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

         

        DAMAGES & RETURNS

        See our Damages & Returns page.

           

          CANCELLATIONS & REFUNDS:

          If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

          • Order Cancellations:  All order cancellations, including pre-orders, will incur a 15% cancellation fee, based on the total amount of the order.  Alternately, the order amount can be applied to a different item to avoid the fee.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
          • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
          Refunds will be issued to the original credit card or account that you used when placing your order.

             For Returns, see our Damages & Returns page.

             

            BACKORDERS:

            • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
              1. Get an immediate refund.
              2. Keep your order and wait for it to come back into stock.
              3. Pick a similar model that is in stock.
            • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
            • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

             

            Contact Us

             

            Our goal is to make sure you are 100% satisfied with your order.

            If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


            RETURN POLICY

            Our return policy matches the return policy of the manufacturer of each of our products.

            Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

            Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

            If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

            The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

            As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

            *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

             

            BRAND NEW CONDITION POLICY

            All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

             

            SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

            Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

            • Please inspect the packaging of your item(s) when they arrive.  
            • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
            • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

            If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

            • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
            • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

             

            DEFECTIVE BATTERY POLICY

            Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

            To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

             

            CANCELLATIONS, REFUNDS, & BACKORDERS

            See our Orders & Shipping Info page.

             

             

            If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us

            We want you to be confident when shopping for an electric bike from Electric Bike Zone, and we work hard to offer competitive prices, possibly even the lowest prices you'll find online.  In fact, we guarantee it.  If you purchase an electric bike from Electric Bike Zone and then find find a lower price within 30 days of your purchase date at another online store, please let us know, and we will refund your original payment for the difference.

            To request your partial refund, simply e-mail us a link to the same product on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.

            Our 100% Price Guarantee has some limitations:

            • You must purchase the item from our website before requesting your Price Match Guarantee.
            • Promotions such as rebates and "buy one, get one free" offers are not eligible.
            • The item must be in stock on the competitor's website.
            • The competitor must be an online store and may not have a retail location.
            • The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc.)
            • The competitor must be an Authorized Retailer of the product in question.
            • The Price Match Guarantee includes the item price and the shipping charges, but excludes sales tax.
            • Due to industry-wide end of year closeouts, this Price Match Policy IS NOT applicable during the holiday season from November 24 - January 3rd.

            If you want to check if we can price match a product before you place your order, please email us at support@electricbikezone.com or fill out the form below.


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