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EUNORAU FAT-AWD - Dual-Motor 250W+350W Electric Mountain Bike / Commuter

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    Estimated Delivery: Between May 31 and Jun 11 unless otherwise noted

    Free Shipping on All Orders Over $100
    (Continental USA)

    EUNORAU FAT-AWD - Dual-Motor 250W+350W Electric Mountain Bike / Commuter

    EUNORAU Electric Bikes
    The EUNORAU FAT-AWD is a unique All-Wheel Drive electric mountain bike that is powered by two motors, a 250W motor on the front wheel and a 350W motor on the rear wheel.  These dual motors combined with 4" fat tires provide better traction, especially in off-road conditions like dirt, gravel, or snow.
    The system is operated by a single battery, controller, and set of controls.  Operation is simple.  On the right side of the handlebars is a red rocker switch to select which motors to operate. The throttle and pedal assist function like any other - driving the wheels depending on the position of the rocker switch.  With the switch positioned in the middle - both motors function. When turned to the left, only the front motor will be switched on, and when turned right—the rear motor.
    The FAT-AWD comes standard with a 48V 15.6 Ah battery, and extra 16 Ah and 21 Ah batteries are available.

    With a mountain bike frame and great traction, the FAT-AWD is off-road capable.  Yet, it comes with a rear rack and optional Rack and Basket Kit, making it a capable commuting e-bike.
    Both Front and Rear Fenders are included on the FAT-AWD (though some photos do not show the front fenders).
    The EUNORAU FAT-AWD available in three colors and comes with either 24" or 26" wheels depending on the color:
    • Blue - 24" Wheels
    • Black - 26" Wheels
    • Camo - 26" Wheels
    The FAT-AWD electric mountain bike features both 5-Levels of Pedal Assist and a left-side twist throttle, and comes with 7-speed gearing. This bike can be ridden with electric power assistance using Pedal Assist, or without pedaling at all using the throttle, or pedaled like a regular bike without any assistance.
    The Recommended Rider Height is 5'3" to 6'1".


    EUNORAU FAT-AWD Electric Mountain Bike Highlights

    • 250W Front + 350W Rear Motors - All Wheel Drive
    • 48V 15.6 Ah Battery  (Extra 16 Ah and 21 Ah batteries available)
    • Step-Over Mountain Bike Frame
    • Pedal Assist and Twist Throttle
    • 4" Fat Tires
    Optional Rack and Basket Kit:
    Rack & Basket Kit

    EUNORAU FAT-AWD Electrek Review Video:


    EUNORAU FAT-AWD Electric Bike Review Video:

     

    EUNORAU FAT-AWD Electric Bike Specifications

    • Motor: 250W (Front) + 350W (Rear) Geared Hub Motor - 600W Combined
    • Motor Nominal Output: 600 watts
    • Motor Torque:  80 Newton meters
    • Battery: 48V/15.6Ah
    • Battery Brand: Yiklik
    • Battery Voltage: 48 volts
    • Battery Amp Hours: 15.6Ah (Extra Batteries Available)
    • Advertised Range: 35+Miles With A single Wheel
    • Estimated Minimum: 7 miles (11 km)
    • Estimated Maximum Range: 30 miles (48 km)
    • Total Payload Capacity: 380 lbs
    • Recommended Rider Heights: 5'3" ~ 6'1"
    • Maximum Speed: 20 MPH
    • Charger: US standard 2.0 A smart charger
    • Controller: 48V / 15A * 2
    • Display: DZ29 LCD display
    • Display Accessories: Independent Control Pad on Left, Buttons: Up, Light, Down, Independent Rocker Switch on Right: Right = Front Motor, Left = Rear Motor, Middle = Both Motors
    • Drive Mode: Cadence Sensing Pedal Assist, Twist Throttle (12-Magnet Cadence Sensor)
    • Body Position: Upright, Forward
    • Suggested Use: Neighborhood, Sand and Snow, Trail, Commuting, Hunting
    • Readouts: Battery Indicator (4 Bars), Current Speed, Pedal Assist Level (0-3), Light Icon
    • Weight: 62 Lbs. (28.12 kg)
    • Pedal Assist Intelligent: 0~5 level pedal assist
    • Box Dimensions: (cm) 173 L x 30 W x 82 H
    • Tires: Kenda Sport 26" x 4" or 24" x 4"  w/ K-Shield (Tire model may vary due to supply shortages)
    • Wheels Sizes: 26 in or 24 in
    • Tire Details: 5 to 30 PSI, 0.4 to 2.1 BAR, 30 TPI
    • Tube Details: Schrader Valve
    • Brake lever: Promax Disc Brakes Lever with motor cutoff switch
    • Rear Light: Taillight
    • Freewheel: Shimano 7 speed gear shift system
    • Brake:Promax 160MM Disc Brakes
    • Throttle: Twist Throttle
    • Crank: 170mm forged alloy
    • Gearing: Shimano 14-28T
    • Handlebar: Mid-Rise, Aluminum Alloy, 650mm Length
    • Frame Material: 6061 Aluminum Alloy
    • Frame Size: 19 in (48.26 cm)
    • Geometry Measurements: 19" Seat Tube, 30" Stand Over Height, 27" Reach, 34.5" Minimum Saddle Height, 26" Width, 76" Length
    • Frame Fork Details: Solid front fork with attached fender & 10mm wide motor axle
    • Frame Rear Details: 170mm Hub Spacing, 12mm Threaded Axle with 10mm Flats, 18mm Nuts
    • Attachment Points: Front and Rear Fender Bosses, Rear Rack Bosses
    • Gearing Details: 7-Speed 1x7 Sunrace Derailleur
    • Shifter Details: Sunrace Push-Button 7-Speed
    • Cranks: Aluminum Alloy, 170mm Length, 46 Tooth Chainring
    • Pedals: Wellgo Aluminum Alloy Platform with Reflectors, CrMo Axle, Black
    • Headset: Neco H156ME, Semi-Integrated, Sealed Cartridge, 1-1/8"
    • Stem: Aluminum Alloy, Promax MA-400, 90mm Length, 8º Angle, 15mm Rise, Three 10mm Spacers, 28.6mm Clamp
    • Handlebar: Mid-Rise, Aluminum Alloy, 650mm Length, 20mm Rise
    • Brakes: Tektro Mechanical Disc Brakes w/ 160mm Rotors, Four-Finger Wuxing Levers with Motor Inhibitors
    • Grips: Rubberized tetrahedron grid pattern, friction mounted
    • Front Light: Integrated LED light
    • Saddle: Velo Plush
    • Seat Post: Promax, Aluminum Alloy
    • Seat Post Length: 350 mm
    • Seat Post Diameter: 28.6 mm
    • Assembly: The Fat-AWD comes mostly assembled. Final assembly includes attachment of the pedals, handlebar, front wheel, fender and light. Please see the assembly video below.
    • Tools: Tools for Final Assembly Included
    • Other: Locking Removable Downtube-Mounted Battery Pack, 1.4 Lb. 2 Amp Charger, Active motor selector switch
    • Sprocket: 46T chain-wheel crank
    • Rims: Aluminum Alloy, Double Wall in 26" and 24" Options
    • Shipping: Free shipping in Continental USA. We are unable to ship this brand to Alaska or Canada at this time.  For shipping to Hawaii, please let us know your shipping address and the products you want, and we will let you know the estimated shipping cost.
    • EUNORAU WARRANTY:  1 Year Warranty

    * EUNORAU has the right without notice to the consumer to substitute components of at least equal quality for advertised EUNORAU e-bike components in the event of the unavailability of such advertised components

     

    EUNORAU FAT-AWD Assembly:

    EUNORAU Electric Bikes User Manual

    DZ29 LCD Display Manual

    FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

    NO SALES TAX except for orders from Ohio.

     

    ORDER CONFIRMATION

    • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
    • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
    • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
    • If your item(s) is on back-order or unavailable, we will contact you to see if you wish to keep or cancel your order.  (Payment must be made up front for all back-orders / pre-orders.)

     

    ORDER SHIPMENT

    Fedex UPS USPS

    • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
    • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
    • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
    • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
    • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

     

    DAMAGES & RETURNS

    See our Damages & Returns page.

       

      CANCELLATIONS & REFUNDS:

      If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

      • Order Cancellations:  All order cancellations, including back-orders and pre-orders, will incur up to a 15% cancellation fee, based on the total amount of the order.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
      • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
      Refunds will be issued to the original credit card or account that you used when placing your order.

         For Returns, see our Damages & Returns page.

         

        BACKORDERS:

        • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
          1. Get an immediate refund.
          2. Keep your order and wait for it to come back into stock.
          3. Pick a similar model that is in stock.
        • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
        • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

         

        Contact Us

         

        Our goal is to make sure you are 100% satisfied with your order.

        If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


        RETURN POLICY

        Our return policy matches the return policy of the manufacturer of each of our products.

        Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

        Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

        If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

        The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

        As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

        *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

         

        BRAND NEW CONDITION POLICY

        All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

         

        SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

        Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

        • Please inspect the packaging of your item(s) when they arrive.  
        • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
        • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

        If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

        • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
        • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

         

        DEFECTIVE BATTERY POLICY

        Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

        To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

         

        CANCELLATIONS, REFUNDS, & BACKORDERS

        See our Orders & Shipping Info page.

         

         

        If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us

        EUNORAU FAT-AWD - Dual-Motor 250W+350W Electric Mountain Bike / Commuter

        EUNORAU Electric Bikes
        The EUNORAU FAT-AWD is a unique All-Wheel Drive electric mountain bike that is powered by two motors, a 250W motor on the front wheel and a 350W motor on the rear wheel.  These dual motors combined with 4" fat tires provide better traction, especially in off-road conditions like dirt, gravel, or snow.
        The system is operated by a single battery, controller, and set of controls.  Operation is simple.  On the right side of the handlebars is a red rocker switch to select which motors to operate. The throttle and pedal assist function like any other - driving the wheels depending on the position of the rocker switch.  With the switch positioned in the middle - both motors function. When turned to the left, only the front motor will be switched on, and when turned right—the rear motor.
        The FAT-AWD comes standard with a 48V 15.6 Ah battery, and extra 16 Ah and 21 Ah batteries are available.

        With a mountain bike frame and great traction, the FAT-AWD is off-road capable.  Yet, it comes with a rear rack and optional Rack and Basket Kit, making it a capable commuting e-bike.
        Both Front and Rear Fenders are included on the FAT-AWD (though some photos do not show the front fenders).
        The EUNORAU FAT-AWD available in three colors and comes with either 24" or 26" wheels depending on the color:
        • Blue - 24" Wheels
        • Black - 26" Wheels
        • Camo - 26" Wheels
        The FAT-AWD electric mountain bike features both 5-Levels of Pedal Assist and a left-side twist throttle, and comes with 7-speed gearing. This bike can be ridden with electric power assistance using Pedal Assist, or without pedaling at all using the throttle, or pedaled like a regular bike without any assistance.
        The Recommended Rider Height is 5'3" to 6'1".


        EUNORAU FAT-AWD Electric Mountain Bike Highlights

        • 250W Front + 350W Rear Motors - All Wheel Drive
        • 48V 15.6 Ah Battery  (Extra 16 Ah and 21 Ah batteries available)
        • Step-Over Mountain Bike Frame
        • Pedal Assist and Twist Throttle
        • 4" Fat Tires
        Optional Rack and Basket Kit:
        Rack & Basket Kit

        EUNORAU FAT-AWD Electrek Review Video:


        EUNORAU FAT-AWD Electric Bike Review Video:

         

        EUNORAU FAT-AWD Electric Bike Specifications

        • Motor: 250W (Front) + 350W (Rear) Geared Hub Motor - 600W Combined
        • Motor Nominal Output: 600 watts
        • Motor Torque:  80 Newton meters
        • Battery: 48V/15.6Ah
        • Battery Brand: Yiklik
        • Battery Voltage: 48 volts
        • Battery Amp Hours: 15.6Ah (Extra Batteries Available)
        • Advertised Range: 35+Miles With A single Wheel
        • Estimated Minimum: 7 miles (11 km)
        • Estimated Maximum Range: 30 miles (48 km)
        • Total Payload Capacity: 380 lbs
        • Recommended Rider Heights: 5'3" ~ 6'1"
        • Maximum Speed: 20 MPH
        • Charger: US standard 2.0 A smart charger
        • Controller: 48V / 15A * 2
        • Display: DZ29 LCD display
        • Display Accessories: Independent Control Pad on Left, Buttons: Up, Light, Down, Independent Rocker Switch on Right: Right = Front Motor, Left = Rear Motor, Middle = Both Motors
        • Drive Mode: Cadence Sensing Pedal Assist, Twist Throttle (12-Magnet Cadence Sensor)
        • Body Position: Upright, Forward
        • Suggested Use: Neighborhood, Sand and Snow, Trail, Commuting, Hunting
        • Readouts: Battery Indicator (4 Bars), Current Speed, Pedal Assist Level (0-3), Light Icon
        • Weight: 62 Lbs. (28.12 kg)
        • Pedal Assist Intelligent: 0~5 level pedal assist
        • Box Dimensions: (cm) 173 L x 30 W x 82 H
        • Tires: Kenda Sport 26" x 4" or 24" x 4"  w/ K-Shield (Tire model may vary due to supply shortages)
        • Wheels Sizes: 26 in or 24 in
        • Tire Details: 5 to 30 PSI, 0.4 to 2.1 BAR, 30 TPI
        • Tube Details: Schrader Valve
        • Brake lever: Promax Disc Brakes Lever with motor cutoff switch
        • Rear Light: Taillight
        • Freewheel: Shimano 7 speed gear shift system
        • Brake:Promax 160MM Disc Brakes
        • Throttle: Twist Throttle
        • Crank: 170mm forged alloy
        • Gearing: Shimano 14-28T
        • Handlebar: Mid-Rise, Aluminum Alloy, 650mm Length
        • Frame Material: 6061 Aluminum Alloy
        • Frame Size: 19 in (48.26 cm)
        • Geometry Measurements: 19" Seat Tube, 30" Stand Over Height, 27" Reach, 34.5" Minimum Saddle Height, 26" Width, 76" Length
        • Frame Fork Details: Solid front fork with attached fender & 10mm wide motor axle
        • Frame Rear Details: 170mm Hub Spacing, 12mm Threaded Axle with 10mm Flats, 18mm Nuts
        • Attachment Points: Front and Rear Fender Bosses, Rear Rack Bosses
        • Gearing Details: 7-Speed 1x7 Sunrace Derailleur
        • Shifter Details: Sunrace Push-Button 7-Speed
        • Cranks: Aluminum Alloy, 170mm Length, 46 Tooth Chainring
        • Pedals: Wellgo Aluminum Alloy Platform with Reflectors, CrMo Axle, Black
        • Headset: Neco H156ME, Semi-Integrated, Sealed Cartridge, 1-1/8"
        • Stem: Aluminum Alloy, Promax MA-400, 90mm Length, 8º Angle, 15mm Rise, Three 10mm Spacers, 28.6mm Clamp
        • Handlebar: Mid-Rise, Aluminum Alloy, 650mm Length, 20mm Rise
        • Brakes: Tektro Mechanical Disc Brakes w/ 160mm Rotors, Four-Finger Wuxing Levers with Motor Inhibitors
        • Grips: Rubberized tetrahedron grid pattern, friction mounted
        • Front Light: Integrated LED light
        • Saddle: Velo Plush
        • Seat Post: Promax, Aluminum Alloy
        • Seat Post Length: 350 mm
        • Seat Post Diameter: 28.6 mm
        • Assembly: The Fat-AWD comes mostly assembled. Final assembly includes attachment of the pedals, handlebar, front wheel, fender and light. Please see the assembly video below.
        • Tools: Tools for Final Assembly Included
        • Other: Locking Removable Downtube-Mounted Battery Pack, 1.4 Lb. 2 Amp Charger, Active motor selector switch
        • Sprocket: 46T chain-wheel crank
        • Rims: Aluminum Alloy, Double Wall in 26" and 24" Options
        • Shipping: Free shipping in Continental USA. We are unable to ship this brand to Alaska or Canada at this time.  For shipping to Hawaii, please let us know your shipping address and the products you want, and we will let you know the estimated shipping cost.
        • EUNORAU WARRANTY:  1 Year Warranty

        * EUNORAU has the right without notice to the consumer to substitute components of at least equal quality for advertised EUNORAU e-bike components in the event of the unavailability of such advertised components

         

        EUNORAU FAT-AWD Assembly:

        EUNORAU Electric Bikes User Manual

        DZ29 LCD Display Manual

        FREE SHIPPING on Orders of $500 or more in the continental (lower 48) USA

        NO SALES TAX except for orders from Ohio.

         

        ORDER CONFIRMATION

        • As soon as you place your order, you will receive an order confirmation e-mail.  This means that we are preparing your order for shipment and have pre-authorized your credit card for the purchase.  
        • As soon as we receive your order, we reach out to the manufacturer to confirm that it is in stock and available for immediate shipment.
        • If your order is in stock, we will process the charges to your credit card and submit the order for immediate shipment.
        • If your item(s) is on back-order or unavailable, we will contact you to see if you wish to keep or cancel your order.  (Payment must be made up front for all back-orders / pre-orders.)

         

        ORDER SHIPMENT

        Fedex UPS USPS

        • The electric bike (or other items) you ordered will ship within 1-3 business days from the date of your order.
        • Your item(s) will arrive to your address within 3-7 business days from the date of shipment.
        • We will send tracking number information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@ElectricBikeZone.com.
        • We ship via UPS and FedEx for most electric bikes and via USPS for small parts and accessories.
        • We order Signature Required delivery on every order over $100. You will need to have someone age 21 or older present at the time of delivery to accept the shipment.

         

        DAMAGES & RETURNS

        See our Damages & Returns page.

           

          CANCELLATIONS & REFUNDS:

          If you need to cancel an order for any reason, please contact us at support@ElectricBikeZone.com as soon a possible.

          • Order Cancellations:  All order cancellations, including back-orders and pre-orders, will incur up to a 15% cancellation fee, based on the total amount of the order.  Note that if the order has already shipped, there will be additional fees if the items need returned.  (See our Damages & Returns page for details on Returns.)
          • Refusing A Shipment When It Arrives:  All orders that are shipped and refused upon delivery will have a 30% restocking fee and an original shipping fee deducted from the refund.
          Refunds will be issued to the original credit card or account that you used when placing your order.

             For Returns, see our Damages & Returns page.

             

            BACKORDERS:

            • From time to time, a product may run out of stock and the website wasn't updated when you placed your order. In that case, we will notify you immediately and give you three options:
              1. Get an immediate refund.
              2. Keep your order and wait for it to come back into stock.
              3. Pick a similar model that is in stock.
            • Once backorders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
            • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.  We will contact you if the arrival time changes on your order, and you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.

             

            Contact Us

             

            Our goal is to make sure you are 100% satisfied with your order.

            If for any reason you are unsatisfied with your order, please let us know, and we will do our best to ensure your satisfaction.


            RETURN POLICY

            Our return policy matches the return policy of the manufacturer of each of our products.

            Each manufacturer has a different timeline for returns. Some have a 30-day return policy, and others are as short as 7 days. Some don't accept returns at all because they custom build each product that is shipped. 

            Please refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

            If you are unsatisfied with your order, email us at support@ElectricBikeZone.com to notify us that you want to return your product.  We will respond to your email and will provide an RMA (Return Merchandise Authorization) and the address to ship the product back to. You can take the product to your local UPS or FedEx store to ship it out.  A tracking number must be provided to Electric Bike Zone when returning a product.

            The customer is responsible for all return shipping costs, including insurance (if selected), as well as a restocking fee.  Up to a 30% restocking fee will be deducted from your return at the manufacturer's discretion, based on the item purchased.

            As soon as the return is processed and approved by our supplier, a refund will be issued to the credit card or account originally used for payment.

            *IMPORTANT: Some of our manufacturers don't accept returns per their own policies.  If the manufacturer does not accept returns for their products, then we cannot accept returns for those products, either.   Refer to our Manufacturer Returns & Warranty Policies page for details on each manufacturer's policies.

             

            BRAND NEW CONDITION POLICY

            All products returned must be in new, re-sellable condition, with no visible defects.  All items must be shipped back in their original packaging.

             

            SHIPPING DAMAGE & DEFECTIVE PRODUCT POLICY

            Our electric bikes are carefully packaged to prevent damage during the shipping process.  However, occasionally there can be an issue, and shipping damage can occur with all shipping carriers.

            • Please inspect the packaging of your item(s) when they arrive.  
            • Please Note:  If the item is damaged, you can sign for it as Damaged and we can then file a claim with FedEx/UPS right away on your behalf and have the item replaced. If there is damage but you sign for it as Not Damaged, then you will need to send information and photos showing the damage so that we can work to file a claim with FedEx/UPS.  You can send photos to support@ElectricBikeZone.com and we will process an insurance claim on your behalf.
            • Electric Bike Zone does not pay or reimburse any labor costs undertaken by the customer under any circumstances.

            If you believe that an item has arrived damaged or with a defect, contact us at support@ElectricBikeZone.com and send a picture and description of the damage and we will happily file a warranty claim with the manufacturer on your behalf. This must be done within 10 days of receiving your electric bike. We will not be able to ship you replacements if you send us photos after 10 days of receiving your electric bike. Replacement parts orders typically take between 1 to 3 weeks to fulfill.

            • We do not issue refunds/returns because of defective batteries. The bike warranty will cover the battery, and a new battery can be shipped to you once we are provided with proof that the battery is defective.  See the Defective Battery Policy below.
            • We do not issue refunds/returns for minor cosmetic blemishes.  The cost of returning an electric bike and shipping out a new one would be rather expensive.  Instead, replacement parts and/or paint can be shipped to you to address any concern or problem.

             

            DEFECTIVE BATTERY POLICY

            Sometimes shipping carriers can damage the box during shipping. This can lead to the battery becoming damaged and not working. If you believe your battery to be faulty, you will need to provide us with proof.

            To do this you can take your battery to a Batteries Plus store or use a voltmeter at home to test the battery and send us a picture of the reading on the voltmeter. Once you send us a photo of the reading showing the voltage is low, we can have a shipping label sent to you to return the battery. Once the defective battery is received, we will have a new battery shipped out to you as soon as possible.

             

            CANCELLATIONS, REFUNDS, & BACKORDERS

            See our Orders & Shipping Info page.

             

             

            If you have any questions or would like to initiate a return, alert us about damage or defects, or ask us any other questions, please contact us


            EUNORAU FAT-AWD - Dual-Motor 250W+350W Electric Mountain Bike / Commuter Reviews

            Based on 3 reviews Write a review

            EUNORAU FAT-AWD - Dual-Motor 250W+350W Electric Mountain Bike / Commuter Reviews

            Based on 3 reviews Write a review

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